Jean-Francois Seguin is a seasoned professional with extensive experience in workforce management and service delivery. Currently serving as Senior Manager of Workforce Management at Expertech since January 2013, Jean-Francois previously held the position of Director at Sc360, where responsibilities included overseeing a team of 200 technicians and ensuring client satisfaction. With prior roles at Bell and Bell Mobilité, Jean-Francois excelled in marketing, training program development, and revenue management for call centers. Earlier career achievements include impactful positions at IGA, where contributions led to a significant profit increase in the beer department. Academic credentials include degrees in Computer Programming from College Rosemont and Administration from Montmorency College.
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