Ibe Nwandu Mba

Ibe Nwandu is a seasoned business analyst with extensive experience across various sectors, including telecommunications and consulting. Currently serving as a Business Analyst at Expertedge Consulting Group since October 2023, Ibe has previously held roles at airtel as a Regional Analyst, focusing on performance reporting, and at VasHub Services, where responsibilities included delivering a CRM solution. At ntel, Ibe managed an Omni-channel call center project, while earlier positions at airtel involved customer experience and process analysis, leading significant improvements in customer satisfaction. Other previous roles include Billing System Administrator at Emis Telecoms and Sales Representative at Glaxo SmithKline Consumer Nigeria PLC. Ibe holds an MBA in Engineering Management from The University of Manchester and various professional certifications, including PMP, ITIL, and PSM.