Regina Obimah

Regina Obimah is an accomplished professional currently serving as a Booking Agent and Booking and Adjustment Analyst at MSC Mediterranean Shipping Company since May 2021, where significant improvements in customer experience have been achieved. Regina also works as a Business Data Analyst at Expertedge Consulting Group and previously held various analytical roles at BlackTECH Hub, contributing to IT business solutions and stakeholder satisfaction. Prior experience includes positions as a Financial Analyst at BMO Bank of Montreal, where an efficient transition to new payment software was facilitated, and as a Customer Service Analyst at Legalshield, enhancing data protection protocols. With a solid foundation in customer service from earlier roles at Rogers Communications and Keystone Bank Limited, Regina possesses extensive skills in data analysis and customer interaction. Academic credentials include two Associate's degrees in Data Analysis and Information Technology, along with a Postgraduate Degree in Human Resources Management and a Higher National Diploma in Administrative Assistant and Secretarial Science.