Darrin Poole is a seasoned customer experience consultant with extensive expertise in transforming B2B and B2C customer interactions across various industries. Currently serving as a Customer Experience Consultant at Explic8, Darrin leads strategic initiatives for North American clients, notably directing a successful CX transformation for a notable global healthcare device manufacturer. Previous roles include Vice President of Customer Operations at PlayMetrics, where Darrin implemented strategic customer success measures to achieve significant revenue growth, and Vice President of Customer Experience at Geoforce and ESO, enhancing customer engagement and satisfaction for over 18,000 clients. Darrin's career spans multiple leadership positions, including Vice President at ClearAction Continuum and Sr. Director at MaritzCX, showcasing a consistent focus on customer engagement and operational excellence. Darrin holds a BA in Economics from the University of North Carolina at Chapel Hill.
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