Busisiwe Blessed Mondi

Busisiwe Blessed Mondi possesses a considerable background in technical support within the telecommunications industry. Currently serving as a Technical Officer at Vodacom and as a Technical Support Analyst at Exponant, Busisiwe has consistently contributed to technical assistance roles since November 2014, including a position as a Telkom Technical Support Agent at Aegis Global. With experience using various systems such as Aegis/Startek, T-agent, Xact, Clarify, NG CRM, and Cmms/OMS, Busisiwe has effectively managed internet connectivity issues, including ADSL and Fibre lines. Educational qualifications include multiple diplomas in Information Technology and certifications in CCNA and N+, underscoring a strong foundation in technical expertise.