Dominique Ryffranck

Dominique Ryffranck has over two decades of experience in operational analysis, product management, and client success across various industries. Currently, as Responsable de la réussite client at ExPretio Technologies since October 2011, Dominique focuses on improving development and rollout processes for Yield Management tools in the transport sector. Previous roles include Senior Operational Business Analyst and Process Owner at belairdirect (2007-2011), where contributions included system migration and process optimization, and a Specialist in Product Management at the same company (2005-2007) emphasizing customer retention strategies. Earlier experience includes coordination of skills development for an inbound call center launch at belairdirect (1998-2004), leading training at Rogers Communications (1991-1998), and teaching assistant positions at the University of Virginia and McGill University. Educational qualifications encompass a BA Honours and advanced study in Hispanic Studies from McGill University, alongside professional development courses.