Hannah McVay

Tier 2 Support Engineer at Extensiv

Hannah McVay has a diverse work experience spanning several companies and roles. Hannah began their career in 2015 as a Web Consultant at Dex Media. From 2016 to 2017, they worked as a Cashier Customer Service representative at Chi'Lantro. In 2017, they joined Stitch Fix as a Senior Customer Support specialist, focused on customer retention. From 2019 to 2020, they served as a Cashier Customer Service representative at Terry Black's Barbecue, ensuring a positive dining experience for customers. Hannah'snext role was at Auctane, where they held multiple positions. As a User Support Specialist from 2020 to 2021, they assisted users with various integration issues. Hannah then became an Enterprise Support Specialist, assisting high-tier users with software inquiries. Hannah'smost recent position at Auctane was as an Escalations Specialist, where they provided documentation to product and development teams regarding software issues reported by customers. In 2022, they joined Extensiv as a Tier 2 Support Engineer. Overall, Hannah possesses technical knowledge, troubleshooting skills, and the ability to handle customer inquiries and escalations.

Hannah McVay attended Texas State University from 2008 to 2012. Hannah obtained a Bachelor's Degree in Fine/Studio Arts, General.

Links

Previous companies

Auctane logo
Stitch Fix logo

Timeline

  • Tier 2 Support Engineer

    July, 2022 - present