Norie Ann Boltron

Tier 2 Support Engineer at Extensiv

Norie Ann Boltron has a diverse range of work experience. Norie Ann started their career at Microsoft in 2007, where they served as a Senior Customer Service Associate. Their responsibilities in this role included assisting Premier customers with service requests online, creating trouble tickets for Fortune 500 companies, and handling critical situations cases.

In 2016, Norie became self-employed as a Freelance Copywriter and Researcher. Norie Ann provided freelance services, specializing in copywriting and conducting research.

Norie then joined Gardner Group in 2016 as an Order Entry specialist, where they were responsible for processing orders.

Norie Ann moved on to work at Inspire Into Results in 2017 as a Data Scientist. In this role, Norie handled various administrative duties, managed the company's social media sites, and helped increase company revenue through setting up coaching sessions between the CEO and leads.

Norie joined Cadsourcing, LLC in 2019 as a Business Development Executive. Their responsibilities included contacting leads, scheduling calls with the company's CEO, sending emails to leads, and lead generation.

In 2020, Norie worked as a Customer Success Virtual Assistant at Skubana - The Operating System of Commerce. Their role involved assisting customers and ensuring their success on the platform.

Norie Ann then joined Skubana, an Extensiv Company, in 2021 as a Customer Support Manager. Norie managed customer support operations within the company for a year before transitioning into a Tier 1 Support Engineer role.

Currently, Norie works at Extensiv as a Tier 1 Support Engineer. Norie Ann started in this role in April 2022 and was later promoted to a Tier 2 Support Engineer. Their primary responsibility in this position is to provide technical support and assistance to clients.

From 2003 to 2007, Norie Ann Boltron attended Cebu Normal University. During this period, they pursued a Bachelor's degree in Secondary Education, specializing in Secondary Education and Teaching.

Links

Previous companies

Skubana logo

Timeline

  • Tier 2 Support Engineer

    November, 2022 - present

  • Tier 1 Support Engineer

    April, 2022