Alaa Nawasreh

Alaa Nawasreh is an experienced operations manager at Extensya, specializing in managing customer care departments since September 2014. Responsibilities include overseeing a large team comprising account managers, supervisors, team leaders, and customer service representatives, focusing on performance improvement, quality assurance, and employee management. Prior roles include accounts operations supervisor and contact management center team leader, where Nawasreh developed productivity standards and managed team performance. Previous experience includes a position as customer service team leader at Mobily and roles in public relations at Kinda House Hotel. Alaa Nawasreh holds a Bachelor's degree in Computer Science from Jadara, earned between 2009 and 2013.