Brian O'Keeffe is a seasoned professional in customer success and digital engagement, currently serving as the Digital Customer Resources Manager at Exterro since February 2024. In this role, Brian leads the Customer Success team to enhance digital touchpoints, aiming to boost renewal and growth rates while cultivating customer advocates. Prior to Exterro, Brian held the position of Digital Engagement Manager at Egnyte, where responsibilities included overseeing customer lifecycle campaigns and enhancing renewal strategies. Brian also contributed to community engagement initiatives at UKG as the Executive Relationship Manager and showcased a strong performance as a Gainsight Certified Customer Success Manager at Kronos, managing client partnerships and ensuring high satisfaction. Earlier experience includes managing global customer support at PRISYMID SOFTWARE. Brian's academic background encompasses studies at the University at Buffalo and Buffalo State College.
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