Melody Spivey

Melody Spivey serves as the Director of Operations at Extraco Consulting since August 2018, previously holding the position of Customer Optimization Manager. Prior to this role, Melody Spivey accumulated a decade of experience at Extraco Banks from May 2008 to August 2018, where responsibilities included serving as Assistant Vice President and Manager of Self-Directed Services. In this capacity, Melody led a cross-functional management team overseeing alternative delivery channels, focusing on customer retention strategies across various platforms. Additional roles at Extraco Banks included Human Resources Generalist and Relationship Manager, highlighting expertise in online banking and customer service. Melody Spivey also played a key role in launching new customer service channels, demonstrating a commitment to enhancing customer experiences through innovative solutions. Education was obtained at The University of Texas at Austin.