Denise Hendsbee

Customer Support and Operations Engineer at ExtraView

Denise Hendsbee has a diverse work experience spanning several industries. Denise began their career in 1986 at McDonnell Douglas, where they held roles as a Composites Engineering Specialist, Sr. Proposals Development Specialist, and Manufacturing R&D Engineer. Their responsibilities included investigating manufacturing techniques, coordinating with vendors, and testing materials for lightning strike protection.

In 1993, Denise joined EDS - Northrop Account as an Applications Engineer. In this role, they led a team, managed schedules, and ensured customer service levels were met. Denise also performed database and system administration tasks.

From 1995 to 1999, Denise worked at JSB Corporation as a Technical Support Engineer, providing support to customers and resolving technical issues.

Denise then joined SurfControl in 2000 as a Technical Support Escalations Engineer. In this role, they provided technical support for various software products, with a primary focus on the SurfControl WebFilter for Windows product. Denise worked closely with QA and Development teams to troubleshoot product bugs, tested new releases, and analyzed network configurations.

In 2007, Denise joined Websense, Inc. as an Escalations Engineer for the SurfControl product. Denise dealt with customer escalations and resolved technical issues until 2008.

Denise's most recent position was at ExtraView Corporation, where they worked as a Customer Support and Operations Engineer since 2008. Details about their specific responsibilities in this role were not provided.

Denise Hendsbee obtained a Bachelor of Science (BS) degree in Mechanical Engineering from Kansas State University, where they attended from 1981 to 1986. Later, they pursued their Master of Business Administration (M.B.A.) degree in Business at Pepperdine Graziadio Business School, studying there from 1988 to 1991.

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Timeline

  • Customer Support and Operations Engineer

    March, 2008 - present