Anurag Kosnam

Anurag Kosnam is a seasoned Salesforce Administrator and Developer with extensive experience in translating business requirements into functional specifications and improving user support. Currently employed at Extreme Networks since January 2021, Anurag has successfully reduced ticket resolution time by 30% through effective user support. Prior experience includes a role at Saligram Systems Inc from October 2016 to December 2020, where Anurag designed custom Salesforce solutions resulting in a 20% increase in user satisfaction and enhanced adoption of Salesforce Lightning applications. Anurag began a career in Salesforce administration and development at Reliable Human Resources Services between May 2014 and March 2015, acquiring hands-on experience in object relationships and layouts. Anurag holds a Master’s Degree in Computer Science from Governors State University and a Bachelor's degree in Computer Science from Jawaharlal Nehru Technological University.