Rahul Kumar

Rahul Kumar is a seasoned professional with a strong background in incident management and technical support. Currently serving as a Senior Analyst at Ezintsha Systems Private Limited since April 2022, Rahul Kumar coordinates Incident Bridge calls to facilitate quick resolutions and collaborates with team members to ensure consistent delivery and adherence to standard practices. Previously, as a Technical Support Analyst at HCLTech from January 2019 to February 2022, Rahul Kumar monitored incidents to ensure compliance with Service Level Agreements and facilitated communication among clients and support teams. Additionally, Rahul Kumar is pursuing an MCA in Network and System Administration from Swami Vivekanand Subharti University in Meerut.