Carolina Prando Canhedo

Carolina Prando Canhedo has extensive experience in customer relationship management, with a current role as an Analista de gestão de relacionamento com o cliente at EZTEC, where responsibilities include developing management reports, training, and improving customer service processes. Carolina's prior roles include Analista de Recuperação de crédito and Analista de atendimento ao cliente, emphasizing skills in debt recovery and internal process analysis. Experience also spans positions at Vikstar Contact Center, Montreal Informatica SA, Mutant, Bosch Service Solutions, E PULGA, and O Boticário, demonstrating a strong background in operational support, project management, and quality monitoring. Carolina holds a Technologist degree in Gestão de Recursos Humanos from Sumaré and a completed Ensino Médio from Escola Estadual Oswaldo Catalano.