Sergio Gálvez Garcia

Sergio G. is an experienced professional in customer advocacy and management, currently serving as the Customer Advocate Manager at General Vision Services since March 2024, where leadership of a six-member call center team has led to enhanced operational efficiency and customer satisfaction. Prior to this role, Sergio worked as a Customer Experience Manager at Fareportal from July 2015 to March 2024, focusing on exceptional customer experiences through feedback analysis and improvement strategies. From August 2006 to November 2014, Sergio was Call Center Supervisor at Delta Dental Insurance Company, implementing onboarding projects and improving service standards in a startup environment. Earlier career experiences include roles at United Airlines, starting as a Lost Baggage Representative and transitioning to a Reservations Representative, along with teaching English at Bonampak Elementary School and translating technical manuals at RAK Sistemas Electricos S.A. de C.V. Sergio holds a Bachelor of Business Administration from Universidad Tecnológica de México.