Melissa Kelly

Melissa Kelly is an accomplished professional in Customer Success Operations with a career spanning over two decades. As of May 2024, Melissa serves as the Director of Customer Success Operations at F5. Previously, Melissa held the title of Director for Customer Success Operations & Implementation at TrustRadius from June 2022 to May 2024, where achievements included winning the Transparency Award in 2024 and speaking at Gainsight Pulse. Earlier roles include heading Global Customer Success Operations at Hyland, managing customer experiences for over 16,000 clients, and leading initiatives at Intralinks and as a Business Consultant, focusing on customer onboarding and retention processes. Melissa’s extensive expertise is complemented by a solid educational background from Ashford University.