Octavio Landa

Octavio Landa is an experienced Service Delivery Manager currently at F5, where responsibilities include overseeing the service delivery process and fostering strong client relationships. Prior to this, Octavio served as an Account Service Management Advisor at NTT DATA Services, handling the Global Critical Incident Management team's operational efficiency and acting as a liaison between client leadership and service management. Octavio's career also includes roles as Major Incident Manager at HCL Technologies, where oversight of incident management processes was key, and Service Desk Team Lead at Dell, focusing on agent coaching and productivity metrics. Octavio's early career includes positions at Tata Consultancy Services and Teleperformance, complemented by a Bachelor of Engineering degree in Industrial Engineering from Universidad del Valle de Atemajac.