Ana Laura Ferrari

Ana Laura Ferrari is an experienced professional currently serving as the Customer Support Quality Lead at Factorial since March 2023, having previously held the role of Customer Service Team Lead. Ana Laura has a background in team leadership within the CSM sector for the Italian market and has also worked in various account management roles at Decathlon España from September 2021 to December 2022. Prior to this, Ana Laura accumulated extensive experience in education and coaching, including positions as a Swimming Instructor and Physical Education Teacher. Ana Laura holds a degree in Physical Activity and Sports from Universidad del Salvador and has further certifications in labor coaching, neurolinguistic programming, and leadership skills.