FAIR Consulting Group
Darren Ridgers is a seasoned professional in customer experience and project management, currently serving as a Customer Success Manager at FAIR Consulting Group since October 2023. Prior to this role, Darren held various positions including Project Delivery, Account Management, and Change Management at Lemongrass Consulting Ltd., and Business Development Manager at D'alRae Solutions, where engagement with customers was key to facilitating their potential. Darren has extensive experience in managing delivery teams and consulting projects at COINS Australia and NTT DATA Business Solutions, where roles involved governance, stakeholder management, and ensuring quality project delivery. Earlier career highlights include strategic roles at Queensland Treasury and Commonwealth Bank, where management of change and alignment with strategic directions were significant. Darren’s foundational experience includes leadership and technical consulting at UXC Oxygen, Stream Technologies, and Fujitsu Australia. Education was received from Bournemouth University.
FAIR Consulting Group
FAIR Consulting Group is a new breed of consultancy that focuses on Customer Experience (CX), digital transformation and cloud solutions through a lens of value creation. We live and breathe one core value, to always be 'FAIR - to our Employees, Customers, Partners and the Community'. We offer end-to-end engagement to our customers, with an uncompromising focus on quality to ensure that we deliver fit for purpose solutions in a true trusted and flexible partnership. Whether it's 'build' or 'buy", we focus on solutions that provide quick time to value, on strategic platforms that are scalable, flexible, integrated and minimise regret cost. Born in Sydney, FAIR partners with iconic Australian brands to create digital experiences that improve the entire customer value chain. With one eye on the present and one on the future, we keep your business prepared for your customers' needs - now and tomorrow. By leveraging strategic tools, tech and creativity we keep our customers at a competitive advantage. As a trusted partner, we also provide advisory and QA services on large digital transformation programs - always focused on delivering a lean MVP on your strategic platform. Our team, driven by customer insights, has a passion for crafting flexible solutions that stand the test of time, grow and adapt to changing business environments. Brands like Lion, Coles and Officeworks rely on us as subject matter experts who think outside the box and deliver outstanding functionality that is clean and flexible, with no compromise on quality. Discover how we have helped some of our customers with their digital transformation journey on our website: www.faircg.com/testimonials.