Jaypee Zapanta

Jaypee Zapanta has extensive experience in operations and quality assurance within the outsourcing and call center industries. Currently serving as the Director of Operations, Data Privacy Officer, and Global Director of Implementations & Process Improvement at Fair Trade Outsourcing since October 2018, Jaypee has held various roles focused on compliance, quality management, and process enhancement. Prior positions include Quality Assurance Manager and Operations Manager at Rethink Staffing - Fair Trade Call Center, as well as roles at Global Initiative Business Solutions, Avatar Technologies Inc., Transcom, and ePLDT Ventus, demonstrating a progressive career trajectory. Jaypee holds a Bachelor of Engineering and a Bachelor of Science in Electronic Technology from Western Visayas College of Science and Technology.