Maxim Davies

Maxim Davies has a diverse work experience spanning over two decades. Maxim started their career at Anjura Solutions in 2004 as a Team Manager, where they provided coaching and leadership to the customer service and retention team. In 2006, they joined Bell Canada as a Revenue and Churn Coach, responsible for developing and executing campaigns and programs to support loyalty and retention efforts.

After their time at Bell Canada, Davies worked at Videotron as an Outsourcing Vendor Manager, overseeing the operations of customer service and loyalty retention lines of business. Maxim then joined TELUS as a Channel Care Analyst, acting as a liaison between TELUS Corporate Stores, independent dealers, and internal departments to ensure customer satisfaction. Maxim later became an Outbound Vendor Manager, providing support to the Channel Management team and third-party call centers.

In 2014, Davies joined Gexel Telecom as a Director of Operations, where they managed call center operations for multiple campaigns. Maxim also served as a Senior Director, responsible for leading and organizing workforce management and business intelligence functions.

Currently, Davies holds the role of Director- Customer care- Sales and Vendor Operations at Fairstone Bank, where they oversee customer care, sales, and vendor operations.

Throughout their career, Davies has demonstrated strong leadership, relationship management, and problem-solving skills, contributing to the success of the organizations they have worked for.

Maxim Davies obtained a Bachelor's Degree in Sociology from Concordia University, where they studied from 2003 to 2006. Prior to that, they received a Tourism DEC from Champlain Regional College St Lambert, where they studied from 1997 to 2000.