Héctor Luis Giraldo Álvarez is an experienced engineering professional currently serving as Ingeniero BI at Falabella Retail S.A since July 2022, specializing in process automation using Python and data flows. Previous roles include Customer Success Representative at Crehana, where skills in VIP client support, PostgreSQL database management, and data analysis were honed, and Ingeniero de soporte at Nokia, focused on database problem-solving and KPI analysis. Héctor also contributed to quality assurance and project coordination in earlier positions at Nokia and Pacific Petroleum Energy S.A. With a solid educational background in systems engineering from UNIMINUTO Colombia and Politécnico Grancolombiano, Héctor possesses foundational expertise in informatics and telecommunications management.