Juan Fernando Cifuentes Obando

Juan Fernando Cifuentes Obando has diverse work experience in the IT industry. Juan Fernando began their career at Claro Colombia as a Practicante - Gerencia de Redes y Telefonía, where they managed processes and projects, monitored service management tools, and provided support to internal clients. Juan Fernando then joined STI S.A.S. as an Ingeniero Front Office, responsible for monitoring and managing the corporate network of Claro Colombia. At QTECH SAS, they worked as an Incident/Problem Management specialist, focusing on reducing and preventing business incidents. Juan then joined Sonda as a Process Manager ITIL, where they improved incident management processes and handled escalated incidents. Juan Fernando'smost recent role is Chief Support IT at Falabella Retail S.A, where they ensure the continuity of business applications, manages incidents, and ensures smooth operations across stores, distribution centers, and administrative headquarters. Juan has also played a crucial role in implementing new tools and building knowledge bases to enhance business continuity.

Juan Fernando Cifuentes Obando's education history is as follows:

Juan Fernando Cifuentes Obando completed an Especialización Gerencia de Proyectos con Énfasis en Habilidades Directivas (Specialization in Project Management with an Emphasis on Leadership Skills) at Universidad de La Sabana from 2021 to 2022. The field of study was Gestion de proyectos (Project Management).

Prior to that, Juan Fernando Cifuentes Obando obtained a degree in Ingeniero de Telecomunicaciones (Telecommunications Engineering) from Universidad Santo Tomás Colombia. Juan Fernando attended the university from 2011 to 2016.

In addition to their formal education, Juan Fernando Cifuentes Obando obtained several certifications. These include the Cyber Security Foundation - CSFPC certification from CertiProf in April 2021, the Remote Work and Virtual Collaboration Certificate (RWVCPC) from CertiProf in April 2021, the Certificación ITIL 4 MP (Managing Professional) from PeopleCert in August 2020, the Certificación Auditor Interno ISO/IEC 20000-1:2018 Gestión de Servicios de Tecnología de la Información certification from SGS in October 2019, and the Certificación SCRUM Developer, Certificación SCRUM Fundamentos, Certificación SCRUM Master, and Certificación SCRUM Product Owner certifications from CertMind in August 2019.

Furthermore, Juan Fernando Cifuentes Obando holds the Certificación ITIL Expert MALC (Managing Across the LifeCycle) certification from PeopleCert obtained in November 2018. Juan Fernando also obtained the Certificación ITIL V3 Intermedio PPO certification from PeopleCert in August 2018, the Certificación ITIL V3 Intermedio SOA certification from PeopleCert in May 2018, the Fortinet NSE 1 (Network Security Associate) certification from Fortinet in April 2018, the Certificación ITIL V3 Intermedio OSA certification from PeopleCert in March 2018, the Certificación ITIL V3 Intermedio RCV certification from PeopleCert in March 2018, and the Certificación ITIL V3 Foundation certification from Global Knowledge in August 2017.