Sarah Cayer

Sarah Cayer is an experienced professional in the healthcare and service delivery sectors, currently serving as an IT Service Delivery Application Analyst II at Fallon Health since May 2019, where responsibilities include acting as a subject matter expert for the Appeals and Grievances Department and training new hires. Previously held roles include Independent Consultant at Pampered Chef, Operations Quality Auditor at WellCare Health Plans, and Sr. Quality Analyst at Universal American. Sarah has extensive experience in member appeals and grievances, having progressed from a Coordinator to Supervisor at Fallon Health, where duties involved monitoring regulatory compliance and managing complex appeals cases. Sarah's career began in medical billing and customer service roles, with educational qualifications including a Bachelor's Degree in Business Administration with a concentration in Accounting from Worcester State University.