Francesco Saenz

Customer Service Director at Family Hospital Systems

Francesco "Frank" Saenz, M.A., M.P.O has a diverse work experience spanning over two decades. Francesco "Frank" has held various positions in different organizations, showcasing their expertise in law enforcement, mental health, customer service, and management.

Their most recent position as the Executive Vice President at Bizaan Holdings, LLC involves expanding services to local law enforcement, EMS, Fire, military, and other front line service providers while fostering the company's mission of providing support and quality services to the community.

Prior to this, Saenz served as the Customer Service Director at Family Hospital Systems, where they oversaw registration services and customer service across multiple facilities. Francesco "Frank" was responsible for training new employees and ensuring excellent customer service.

Saenz spent a significant portion of their career at the Williamson County Sheriff's Department, where they held various roles. As a Lieutenant, they reinstated and mentored the Crisis Intervention Team (CIT) program and provided guidance to subordinates. As a Sergeant Patrol/CIT, they managed public safety crisis situations, ensured the protection of citizens' rights, and supervised a night patrol shift.

Francesco "Frank" also served as a Sergeant of the Crisis Intervention Team and Crisis Negotiations Team (CNT), where they supervised team members, managed critical incident situations, and designed training scenarios. In their earlier role as a Patrol/CIT Deputy, they responded to mental health calls and engaged in problem-solving techniques.

Before joining the Sheriff's Department, Saenz worked at the Williamson County Mobile Outreach Team as a Mental Health Specialist and developed protocols to assist law enforcement in managing mental health crisis situations.

In addition to their law enforcement career, Saenz has experience working in the field of foster care. As an Independent Contractor at A World For Children, they interviewed potential foster families and made recommendations based on comprehensive reports. Francesco "Frank" also served as the Center Director at Bluebonnet Trails Community MHMR, overseeing the operations of a mental health clinic.

Saenz's work history also includes roles as the Child/Youth Services Coordinator at Bluebonnet Trails MHMR, where they coordinated visits between families and providers, and as a Case Manager at Mission Vista Behavioral Health, where they managed treatment groups and discharge planning for patients.

Early in their career, Saenz worked as a Multi-Site Director at YMCA Northwest, where they managed multiple after-school care programs and supervised staff.

Overall, Saenz's work experience reflects their strong background in law enforcement, mental health crisis response, customer service, and management.

Frank Saenz, M.A., M.P.O. obtained their Bachelor's degree in Child Psychology from the University of the Incarnate Word in 1997. Francesco "Frank" then pursued a Master's degree in Counseling from Webster Vienna Private University, which they completed in 2004.

In addition to their educational background, Frank has various certifications including being a Master Peace Officer accredited by the Texas Commission on Law Enforcement in 2015, Basic Instructor Development certification from the Texas A&M Engineering Extension Service in 2013, and Field Training Instructor - 3702 certification from the Texas Municipal Police Association in 2010. Other certifications they hold include Basic Crisis Negotiations from the Texas Association of Hostage Negotiators in collaboration with Texas State University's Department of Criminal Justice in 2009, Qualified Mental Health Professional from Bluebonnet Trails Community Services in 2003, and Day Care Centers Director - Standard 3200A3 from the Texas Department of Family and Protective Services in 2000.

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Timeline

  • Customer Service Director

    August, 2022 - present