FamilyCare Health
Hermes Law is an experienced professional in industrial engineering and utilization management, currently serving as a Utilization Management Supervisor at FamilyCare Health since August 2014. In this role, Hermes supervises a team of eighteen Referrals and Authorizations Coordinators, develops key performance indicators, creates standard operating procedures, and implements training plans, achieving a 10% improvement in compliance with Medicare and Medicaid turnaround times. Previously, Hermes held positions as a Business Process Engineer, Industrial Engineer at Boeing, Senior Staff Engineer at Anadigics, and Industrial Engineer at Intel Corporation, focusing on process improvement, workflow analysis, and operational efficiency. Hermes holds a Bachelor of Science degree in Industrial Engineering from California Polytechnic State University-San Luis Obispo.
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FamilyCare Health
Since 1984, FamilyCare Health has been committed to keeping our communities healthy. We were one of Oregon's largest capitated health plans, serving 120,000 Medicaid and Medicare members with over 300 employees until 2018. Today, we remain dedicated to promoting healthy individuals and communities in our state as a research and education non-profit organization.