Jimmy Sivilay

Jimmy Sivilay is a seasoned IT professional with extensive experience in technical support and network management. Currently serving as a Senior Helpdesk Analyst at Fandango since April 2018, Jimmy manages support for 850 employees and oversees various systems migrations, user automation through PowerShell, and Active Directory management. Prior roles include Desktop Support Engineer at Spark Networks, LLC, where Jimmy implemented server management solutions and automated workflows, and Customer Service Field Technician at Apex Systems, providing support at military installations. Jimmy's military background with the US Marine Corps includes roles as a Marine Combat Instructor, Cyber Networks Systems Supervisor, and Information Systems Coordinator, highlighting expertise in network management, training, and personnel development. Educational qualifications include technical training from the Universal Technical Institute and coursework at Los Angeles Community College.