Ana Keating is an experienced senior leader with over 15 years in customer service, operations, and digital transformation, currently serving as the Global Head of Customer Service at FARFETCH and the Global Head of Service Desk at Origina. They have held significant roles at leading companies such as ClickUp, Zendesk, Yahoo, and PayPal, where they have a proven track record of driving operational excellence and enhancing customer experiences. Ana's earlier roles include Director of Global Support at The Stars Group and Head of Account Management at Yahoo, where they successfully managed cross-functional teams and developed key customer-centric strategies. They hold a Postgraduate Diploma in Digital Transformation from University College Dublin.
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