Kelsie Sepúlveda

Kelsie Sepúlveda is currently a Regional Claim Owner II at Farmers Insurance, following a tenure as Team Lead at IAA, where responsibilities included developing presentations and supporting inbound agent teams. Previously, Kelsie excelled as a Senior Total Loss Customer Care Specialist and was recognized as a top performer at IAA. Kelsie's career also includes roles at State Farm ®, contributing as a Credit Union Specialist and Total Loss Claims Associate, where effective communication and customer service were emphasized. Kelsie's professional journey began at Altisource as a Customer Service Representative specializing in account negotiations. Kelsie holds a Bachelor's degree in Strategic Leadership from Northern Arizona University and is pursuing a certificate in Women's Entrepreneurship from Cornell University.