Widia Ningsih

Widia Ningsih is a seasoned customer service professional with extensive experience in managing operations across various companies. Currently serving as the Complaint Handling Manager at Fasset since August 2022, Widia oversees day-to-day customer service operations for multiple regions, leads quality monitoring initiatives, and conducts performance reviews. Previous roles include Customer Service Supervisor at Wowrack Indonesia, where Widia enhanced service delivery through training and mentoring, and Project Manager at Wifirepublic.id, managing project lifecycles and vendor relations. Widia's experience also encompasses customer support leadership at PT Indo Digital Sukses Sejati, significant roles at HSBC in customer service and sales, and foundational expertise gained from a Bachelor's degree in Public Administration from Universitas Negeri Padang.