Manuel Ocaña

Senior Customer Support Engineer at Fastly

Manuel Ocaña has a diverse work experience spanning different industries and roles. Manuel began their career in 2017 as a Junior Java Developer at dialogo tech. In 2018, they worked at various establishments, including Casa Manolo Inc as a Bartender, Gazette Brasserie - Battersea as a Food Server, and Old Compton Brasserie as a Bartender Helper. Manuel then transitioned into the field of customer service, working as a Customer Service Sales Support at Team Knowhow from October 2018 to June 2019. Following this, they joined Haymarket Media Group as an IT Support Specialist from July 2019 to April 2021. Currently, they are employed at Fastly as a Spanish Speaker Customer Support Engineer, starting in April 2021.

Manuel Ocaña began their education at IES Torreon Del Alcazar, where they received their GCSE in Bilingual and Multilingual Education from 2015 to 2018. Manuel then pursued a Higher National Certificate (HNC) in Network and System Administration/Administrator at IES Maestre De Calatrava from 2018 to 2019.

In addition to their formal education, Manuel Ocaña also obtained various certifications. Manuel became certified in Installing and Configuring Windows Server 2012, Administering Windows Server 2012, Cisco Certified Network Associate Routing and Switching (CCNA), VMware Certified Advanced Professional 6 - Data Center Virtualization Deployment, and Configuring Advanced Windows Server 2012 Services. Manuel also achieved IGCSE Advanced Level English certification from the British Council.

Furthermore, Manuel Ocaña obtained the Amazon Web Services Cloud Practitioner certification, but the month and year of its acquisition were not specified.

Links

Timeline

  • Senior Customer Support Engineer

    June 1, 2024 - present

  • Spanish Speaker Customer Support Engineer

    April, 2021