Sonja B. is an accomplished Technical Consultant with extensive experience in technical support and API integrations, currently leading US and UK support teams at JRNI since June 2019. In this role, Sonja B. manages pre-sales for enterprise clients, oversees onboarding for API integrations, and provides 2nd line business-as-usual support. Previously, Sonja B. was a Customer Solutions Consultant at Royal Mail and Parcelforce, focusing on API management and integration enhancements. Additional experience includes roles in eBusiness coordination, eCommerce analysis, and IT systems management, complemented by a robust education in Business Information Systems and various IT certifications.
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