Rich Spinale

Rich Spinale has a diverse work experience. Rich started their career in 1999 as a Manager of Customer Service at Industria. Rich then moved on to RISI, where they held various roles including Supervisor of Customer Service, Manager of Service and Fulfillment, and Director of Service and Operations. During their time at RISI, they played a key role in implementing automation processes and successfully selling complex products to clients. Since 2012, Rich has been working at Fastmarkets, where they started as a Vice President of Operations and later became the Divisional Head of Client Services and Order Operations. At Fastmarkets, they focused on driving service and operational efficiencies through strategies such as online product transitions, auto-renewal strategies, and workflow automation. Rich also ensured data oversight and operational compliance, including implementing GDPR compliance training and acting as a Docusign signatory for client agreements. Overall, Rich Spinale has a strong background in operations, customer service, and driving business growth through effective strategies.

Rich Spinale obtained a Bachelor's degree in English from the University of Massachusetts Amherst. Rich attended the university from 1991 to 1995.