Heidi Colburn

As Senior Vice President of Client Services, Heidi is responsible for ensuring FastTrack consistently delivers on our customer commitments, while assisting our clients with the optimization and utilization of FastTrack’s technology and services. Heidi joined the company in January 2017 with an extensive claim and clinical management background after spending 22 years with MetLife in the Life & Disability Group Insurance arena. During her tenure with MetLife, Heidi held various roles including Director of Clinical & Specialty Services, and Assistant Vice President of Disability Claims. In these roles, Heidi was responsible for the operational effectiveness of a multi-disciplined clinical and claims and organizations and the supervision and administration of products, including Family Medical Leave and other absences, Short-Term Disability, Long-Term Disability and Life Waiver. In the role of Assistant Vice President of Customer Service Delivery, Heidi was responsible for a team of Disability and Absence Management Consultants who provide product and process expertise along with claims data trending and analytics to their Group Disability customers. Heidi is a Registered Nurse and Certified Case Manager and holds a Bachelor of Science in Nursing from Syracuse University.