Shana Pearson

Shana Pearson is an accomplished professional with extensive experience in claims management and customer service. Currently serving as a Claims Service Supervisor at FastTrack since August 2016, Shana oversees risk management services for 17 national insurance companies, handling over 164,000 claims and $3.5 billion in reserves. As a Subject Matter Expert, Shana integrates mail operating systems and manages the allocation of daily inbound tasks to meet service level agreements. Prior experience includes a role as a Customer Service Representative at Tiffany & Co., where customer relationship building and service excellence were prioritized, and as a Team Member at Auntie Anne's, Inc., where operational oversight and team coordination were key responsibilities. Shana also gained valuable skills as a Special Events Intern at The Leukemia & Lymphoma Society, contributing to event planning and promotional material production. Academic background includes a degree from Seton Hall University, completed in 2014.