Andreea Oana C.

Andreea Oana C. has a diverse work experience spanning various industries and roles. Andreea Oana started their career as an EFL Teacher at Centro Colombo Americano Manizales in 2006. Andreea Oana then worked as a Social Worker at the Adam Müller Guttenbrunn Foundation, handling social cases and organizing social files for residents.

In 2010, Andreea joined Toluna where they held multiple positions. Andreea Oana initially worked as a Project Manager, managing market research projects and coordinating different departments involved in the projects. Andreea Oana then transitioned to the role of Customer Software Support Analyst, providing technical support for various software products and presenting them to potential clients. Finally, they served as a Team Leader, managing a dynamic software customer support team and acting as a liaison between the team and higher management.

Andreea later joined Toluna as a Community Manager, focusing on the German language. Andreea Oana managed community activities and engagement remotely.

In 2017, they worked at Amazon as a Customer Advisor, responding to customer inquiries and providing information and solutions using specific internal systems.

Andreea took a planned career break for maternity leave from 2018 to 2021.

Most recently, they joined Faye as an Axia Product Expert, responsible for analyzing and addressing product-related technical issues reported by clients. Andreea Oana is also involved in reviewing and creating content for the company's knowledge base and overseeing the transition to Zendesk Guide.

Overall, Andreea has gained extensive experience in customer support, project management, team leadership, and technical roles, demonstrating their versatility and adaptability in the workplace.

Andreea Oana C. completed their Bachelor's degree in Social Work at the West University of Timisoara from 2001 to 2005. In addition to their degree, they have obtained various certifications throughout their career. These include a Knowledge Management Course from the Chicago Institute of Business in January 2023, a Product Specialist certification from Asana in August 2022, Teamwork training from Essential™ Training and Consulting in May 2015, Teamleading The Way training from Essential™ Training and Consulting in April 2015, a Time Management Training Certificate from Essential™ Training and Consulting in November 2013, Advanced Communication Strategies training from Essential™ Training and Consulting in July 2012, an MRS Certificate in Market and Social Research from MRS The Market Research Society in March 2012, Customer Service Experience training from Essential™ Training and Consulting in May 2010, and an AcCEs XXI - Program de formare in managementul proiectelor europene from Institutul Intercultural Timisoara in June 2001. Andreea Oana also holds a Sprachdiplom II - German as a first language certificate from the Ministry of Culture, Federal Republic of Germany, and a TEFL Certificate from Centro Colombo Americano in collaboration with The University of Maryland. Additionally, they obtained The English Language Institute College English Test from Centro Colombo Americano, Manizales, Colombia.