FBC Asia Pacific Inc
Nesel Casiano has a diverse work experience, starting with a position as a Customer Service & Sales Associate at Sitel from 2007 to 2013. Casiano then joined Teleperformance as a Customer Service Specialist (SME) from 2013 to 2015, where they provided customer care and handled technical support calls. In 2015, Casiano became an Administrative Assistant at IBM, gaining extensive experience in administrative tasks for Singapore IBM employees. They worked at IBM until 2018, when they joined LEAP - A Company of ST Telemedia as a Sales Administrative Support, responsible for coordinating sales leads and opportunities. Currently, Casiano holds the role of Head of Client Relations at FBC Asia Pacific Inc, where they oversee client relations and previously served as the Sales Support and Administrative Lead.
Nesel Casiano attended the Saint Paul School of Business and Law from 2003 to 2007. During this time, they pursued a Bachelor of Science degree in Commerce with a major in Management Accounting.
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FBC Asia Pacific Inc
FBC Asia Pacific was formed in July 2019 to provide leading edge Outsourcing and Offshore programs out of the Philippines. The founders of FBC Asia Pacific have extensive experience in the Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) space. The focus is on high quality talent who engage in best practice to deliver outcomes to clients. Our program is to completely understand our clients offerings and then continuously explore all options to deliver customer experience by offering Faster, Better, Cheaper solutions using a Win-Win model. With 50+ Years of Call Center Experience with companies from Airline and Transportation Industry, Cable and Telecommunication Industry, Financial Services Industry, FMCG, Logistics and Electronics Industry, the founder has managed and won awards from clients for being the best supplier. Know more about us: https://www.fbcapac.com/