Todd Troyer

As Director of Operations, Todd oversees day-to-day operations of First Call Hospitality and its hotel assets. His responsibilities include overseeing human resources, insurance claims, revenue management, new acquisitions, re-branding and budgeting. He is also responsible for improving profitability by monitoring and implementing revenue and cost control practices and strategies.

Todd began his career in hospitality working for a major national restaurant chain for ten years, working his way to Regional Training Manager before making his way to hotel management. He then worked for TMI Hospitality (formerly Tharaldson Lodging) where he opened hotels in corporate and leisure markets before being promoted to Training Manager and moving to the corporate offices located in Fargo, ND. He continued to excel at TMI and held positions as Director of Training and Development and Hotel Performance before taking over all of the Human Resources functions for seven years. Most recently he served as Area Director of Operations, overseeing overall operations and profitability for a portfolio of Marriott hotels, including opening four hotels in two years.

Concurrent to his career with TMI, he served for five years as Adjunct Professor in the North Dakota State University’s Hotel Restaurant Management program.