Lee'Andrew Peters

Lee'Andrew Peters, MBA, SSBBP has a diverse work experience in customer service and management roles. In their most recent position as the Director of Customer Experience at FCL Dental, they were responsible for overseeing contact center operations and ensuring regulatory adherence. Prior to that, they worked at HealthHelp as a Quality and Training Manager and Call Center Manager, where they successfully managed a major call center and led a team of supervisors and employees. Lee'Andrew also gained experience at HealthHelp as a Training and Quality Supervisor, leading a specialty team and overseeing performance management. Before that, they worked at ChaseCom as a Senior Sales Manager and Operation Supervisor, guiding sales operations and leading a team of representatives. Lee'Andrew began their career at Sears Holdings Corporation as a Training Specialist and at Aegis Communications Group, INC as a Quality Assurance Analyst. Overall, Lee'Andrew Peters has demonstrated a strong track record of leadership, compliance, and performance management throughout their career.

Lee'Andrew Peters holds a Master of Business Administration (MBA) degree in Project Management from Amberton University, obtained between 2019 and 2022. Lee'Andrew also holds a Bachelor of Management degree in Human Resource Management from Kaplan University, earned between 2007 and 2009. Additionally, they have obtained a Six Sigma Black Belt Professional (SSBBP) certification from the Management and Strategy Institute in 2018. Lee'Andrew is also a Professional in Human Resources (PHR®) certified by the HR Certification Institute - HRCI since August 2013. Lastly, they hold a Certified Professional certification from SHRM.