Brandon Boswell

Brandon Boswell currently serves as an Emergency Management Specialist at FEMA since November 2024. Prior to this role, Brandon worked at Mosaic from October 2020 to October 2024 as a Customer Service Generalist, managing a complex email-based ordering system and engaging with over 25 customers daily. Brandon's experience at Capital One from August 2015 to August 2019 as a Senior Risk Analyst involved applying research techniques to resolve credit card account issues and improve accuracy. Earlier roles included an Internal Support Operations Intern at Capital One and a Sales Specialist at The Home Depot, where customer service and training were key responsibilities. Brandon started the professional career as a Collections Chat Specialist at Capital One from October 2009 to January 2013. Educational background includes a Master's degree in International Relations and Affairs from The University of Edinburgh and a Bachelor of Arts in Political Science and Government from Radford University, along with an Associate of Science from Richard Bland College of William & Mary.