Thomas Brown currently serves as an Associate Customer Success Manager at Federato, starting in January 2025. Prior to this role, Thomas was a Program Manager at Branch for four years, leading a team to enhance operational efficiency and implementing initiatives that utilized SQL queries and API integrations. Earlier positions included Operations Program Leader and Operations Compliance Analyst at Branch, focusing on process improvements and licensing compliance. Thomas began a career in operations through internships at Revolutions, Inc. and BCS Financial Corporation, where responsibilities included enhancing operational processes and project management using various digital tools. Thomas holds a Bachelor of Business Administration in Management and Operations from The Ohio State University, completed in May 2021.
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