Filipe Oliveira

Filipe Oliveira is an experienced professional with a robust background in customer experience design, service design, and business innovation. Currently serving as Manager of Customer Experience Design at FedEx and as a Visiting Professor at Universidade Católica Portuguesa, Filipe has held various significant roles including Lead Business Architect at Vintage for a Cause and Service Designer at DEUS: human(ity)-centered AI. Previous positions include Design Manager & Experience Owner at AstraZeneca and Service Design Lead at Shell. Filipe's educational qualifications feature a recent completion in System Thinking, Business & Technology from the Massachusetts Institute of Technology, along with postgraduate studies in Business Intelligence & Analytics and a Master's degree in Advanced Nursing from Universidade Católica Portuguesa.