Janice Li

Janice Li is an experienced professional in customer experience, strategy, and service design, currently serving as Assistant Manager at Cathay Pacific Airways since October 2018, with prior roles including Assistant Manager - Airport. At Spill Stories from January 2021 to June 2023, Janice held the position of Communication Lead, engaging in community projects, content creation, and serving as a panel speaker at the HK International Literary Festival 2023. Previous experience includes positions at Jardine Aviation Services Group as Assistant Manager of Process Excellence and Management Trainee, and various roles at MTR Corporation Limited and Jardine Airport Services Limited. Janice's educational background includes an MBA from HKU Business School and a Master of Arts in Transport Policy and Planning from The University of Hong Kong, complemented by a Bachelor of Aviation Management from UNSW.