Ilham Ahmed

Ilham Ahmed possesses diverse experience in customer service, logistics, and marketing, with a career spanning multiple roles and companies since 2015. Initial involvement included an apprenticeship at Grameenphone Ltd, focusing on inbound customer service and service awareness campaigns. Subsequent positions were held at Zenov BPO as a Senior Associate specializing in air imports, and Entain as a Customer Service Manager, where responsibilities included complaint resolution and enhancing customer experiences. Ilham has also served as a Key Account Manager at Tait Logistics and a Senior Specialist in Customer Support at Augmedix. Currently, Ilham works as a CERT Case Handler at FedEx, managing escalated customer cases. Academic qualifications include a Bachelor's degree in Business Administration with a focus on Marketing and International Business from North South University and a Master's degree in International Marketing and Business Analytics from the University of Dundee.