Karolin Klenell

Karolin Klenell is an experienced professional in customer operations and management, currently serving as Senior Manager Customer Operations Nordics at FedEx since January 2015, overseeing a team of 220 service agents across seven locations. Previous roles at FedEx include Transformation Lead Customer Experience for the TNT & FedEx integration and Senior Manager Customer Relations for the Nordics & Benelux. Prior to FedEx, Karolin held the position of Director Customer Care at Ontime Logistics, managing customer operations across the Nordics. At Shell, Karolin progressed through various roles, including Retail Manager Norway and Nordic Fleet Sales Manager, where responsibilities encompassed sales and operations for numerous retail sites and B2B fuel sales. Early career experience includes positions at SAP and Baan as a Solution Marketing Manager and Product Marketing Manager, respectively. Karolin Klenell holds a Master's degree in Business Administration with a focus on Marketing from Stockholm University.