Chris Archer is a seasoned customer success professional with extensive experience in managing client relationships and driving positive outcomes. Currently serving as a Senior Customer Success Manager at Feed It Back since January 2025, Chris previously held the position of Customer Success Team Lead at Credentially from August 2022 to January 2025, where responsibilities included coaching the customer success team and enhancing revenue through upselling and customer lifecycle management. Prior roles include Customer Success Manager at Verifile Ltd from May 2016 to August 2022, focusing on client management and service excellence, Account Manager at Display Cor Ltd from May 2014 to April 2016, and Customer Services Representative at AdminRe UK from August 2009 to May 2014, managing pension schemes. Chris holds a Bachelor of Arts degree in Criminology & Applied Psychology from the University of Brighton, obtained in 2009.
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