Rafael da Silva Mossmann has a strong background in customer success, with experience in managing portfolios, analyzing key indicators, developing reports, and identifying opportunities for upselling. Rafael has successfully implemented strategies to reduce churn and increase customer satisfaction in various companies. With a degree in Marketing Digital and a background in communication and advertising, Rafael is well-equipped to handle critical situations with customers with empathy and rapport.
May, 2022 - present
Mid-atlantic Channel Manager at Adlumin
Sr. Engagement Manager - Customer Success at NexHealth
Senior Customer Operations Program Manager at Moveworks
Vice President National Sales, Account Management & Sales Support, Employee Benefits Division at OneAmerica
Manager, Enterprise Customer Success at ParentSquare
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