Marco Pedro

Marco Pedro is an experienced Advanced Product Support Engineer at Feedzai since July 2022, where responsibilities include team growth through recruitment and onboarding, as well as the development and maintenance of key performance indicators for team capacity and goals. Prior roles include Senior Product Support Engineer and Product Support Engineer at Feedzai, focused on troubleshooting cloud and on-premise incidents and enhancing team efficiency through process and tool implementation. Marco previously worked as a Performance Consultant at Crossjoin Solutions, specializing in technical service management and performance analysis. Early experience includes a traineeship as an IT Developer at Cook4me, where website development was executed using JavaScript, HTTP, CSS, and PHP. Marco holds a Master's Degree in Computer Science and Engineering from Universidade Nova de Lisboa.