Joshua Cansell

Customer Success Director at Feefo

Joshua Cansell has a diverse work experience spanning various roles and industries. Joshua recently joined Feefo as a Customer Success Manager in August 2021. Feefo is a company that provides reliable customer feedback to businesses and consumers.

Prior to their current role, Joshua worked at iPresent, a Mediafly Company, from September 2019 to August 2021. Joshua started as a Customer Success Manager, EMEA, and later transitioned to the role of Customer Success Executive. This experience allowed him to develop their customer success skills.

Before iPresent, Joshua worked at JPD Financial as a Junior Account Manager from August 2018 to December 2018. Joshua also held the position of Auditor from March 2017 to August 2018. These roles provided him with experience in account management and auditing.

Joshua's career started at IN-SYNC Group as a VAT Support Executive from May 2014 to March 2017. This role involved providing support related to value-added tax.

In 2013, Joshua briefly worked as a Supervisor at Starbucks, where they gained supervisory experience. Prior to that, they served as a Customer Advisor at Boots UK from August 2011 to October 2013.

Overall, Joshua Cansell's work experience includes customer success management, account management, auditing, and customer service roles across a range of industries.

Joshua Cansell attended Godalming College from 2011 to 2013. The degree and field of study for this period are unknown. In terms of additional certifications, Joshua obtained multiple certifications from LinkedIn in 2021. These certifications are in various areas such as Customer Success Management, Leading a Customer Service Team, Executive Influence, SEO, Executive Presence on Video Conference Calls, Design Thinking, Key Account Management, Marketing, and Time Management Tips: Communication.

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Timeline

  • Customer Success Director

    March 1, 2024 - present

  • Customer Success Manager

    August, 2021